TERMS OF USE

Credence Digital Marketing requests you to read this section carefully before accessing and utilizing this website or placing any order with Credence. By placing an order with Credence Digital Marketing, you signify your acceptance to all the terms and conditions laid by Credence.

 

Search Engine Optimization Terms

Credence Digital Marketing expects its clients to abide by the following terms and conditions in order to achieve the best possible search engine optimization results.

Before availing the SEO services of Credence, the client must agree not to have created any duplicate sites, web pages, redirects or doorway pages. The company must not use any spamming techniques/ tools or has exchanged links which can impact adversely on the ranking of the website.

Clients must understand that Credence does not hold any control over the policies and ranking algorithms of search engines.
You understand that search engines or the directory resources at their sole discretion, may exclude your website at any time. Some of the directory websites may reject or take months to list your website.

Credence will not be at fault if there are any fluctuations in the ranking of the website because of search engine ranking algorithm changes or competitors efforts.

Credence does not guarantee NO.1 position or steady top rankings for the websites.

Our Search Engine Optimization package does not include pay per click or any other paid directory or submission charges. Any extra services requested by client will include extra fees apart from the fees quoted for the requested SEO services.

All SEO fees are payable in full, in advance and non refundable under any circumstances. In case there is a delay in monthly payment for more than two consecutive months, Credence holds the right to stop the monthly SEO work for the website.

Client may cancel the SEO project at any time. Please be informed that no refunds shall be made for remaining months or time left in a current month.

Credence requests its clients to keep the confidentiality of fees, services and other relevant information while availing their SEO services. Credence reserves the right to modify its terms and condition at any time without any prior notification.

Credence cannot be held responsible for any change that is made to the website by any other agency that can affect its ranking on search engines.

Credence holds the right to withdraw its SEO services if the client uses unethical SEO techniques or if it finds that the client’s actions can tamper Credence’s reputation and business prospects.

If the client’s website goes offline for more than 7 consecutive days, Credence can terminate the SEO services for the website.

 

Web Design and Development Terms

Agreement means the Project Proposal, Terms and Conditions and any other attached documents.

Project means the scope and purpose of the Client’s identified usage of the work product as described in the Project Proposal.

Services means all services and the work product to be provided to Client by Credence as described and otherwise further defined in the Project Proposal.

Final Deliverables means the final versions of Deliverables provided by Credence and accepted by Client.

Deliverables means the services and work product specified in the Project Proposal to be delivered by Credence to Client.

Client Content means all materials, writing, images or other creative content provided by Client used in preparing or creating the Deliverables.

Third Party Materials means proprietary third party materials which are incorporated into the Final Deliverables, including without limitation stock photography or illustration.

50% of the agreed web design or development fees must be made by the client once he/she agrees to start the project with Credence. The client needs to make the payment for the remaining amount after the project is completed.

Credence reserves the right not to start the project work until the agreed partial payment is made in full. The deposit fee is refundable only under the condition when Credence fails to complete its commitments in the agreed timeframe.

The deposit is not refundable if the web design and development project has started and the client terminates the project with no fault of Credence Digital Marketing.

The cost of purchasing or creating any videos/ images, web hosting or domain registration is not included in the quoted fees of Credence.

Credence requests its clients to provide full support from their end when their work of web design and development is going on. 

The clients are requested to furnish all the required information about their business including any specific photographs, logo, images and business aims with Credence in the first week of the project.

All the relevant information related to their business must be provided by the client on time so that the work is completed in the agreed deadlines. In case Client does not supply requested items or any other related information on time, Credence holds the right to extend the agreed deadlines of the project.

Clients are given the privilege to offer their inputs while Credence works on their web design and development project. Credence allows its clients the flexibility to discuss about any changes that they want in the designing and development of their websites.

In case the client requests ‘major’ or ‘additional’ changes that are not the part of the agreed scope, an extra fee will be charged to incorporate the changes.

Credence entertains feedbacks from its clients while the subsequent phases of the project are being completed. The client should appoint a single point of contact to interact with Credence on regular basis to expedite the feedback process.

Credence cannot be held responsible if there is a delay in work due to insufficient information or no support provided by the client. If there is a delay in work for more than 2 weeks or the project is stopped from client’s end for an indefinite period of time, Credence holds the right to request the complete payment of the project.

Clients will be given a period of 15 days to review the design and development work once it is completed. The client must report any discrepancies or changes within 15 days review period. If there is no notification from client about any unsatisfactory work, the project is deemed to have been approved.

Credence will invoice the client for the balance payment after the review period. Client must pay the remaining fees within 2 weeks of the invoice date.

Credence Digital Marketing expects its clients to protect all the intellectual properties of Credence. Any design work or confidential information including technical specifications, applications, pricing information must not be shared or passed to any third parties or outside agency without its consent.

CHANGES TO PROJECT SCOPE

Change Request: If Client wants to change the Scope of Work after acceptance of this Agreement, Client shall send Credence a written Change Order describing the requested changes in detail. Within 14 of receiving a Change Order, Credence will respond with a statement proposing availability, additional fees, changes to delivery dates, and any modification to the Terms and Conditions. Credence will evaluate each Change Order at its standard rate and charges.

Major Change: If Client requests are at or near 20% percent of the time required to produce Deliverables, or the value of the Scope of Services, Credence shall be entitled to submit a new and separate Proposal to Client for written approval. Credence shall not begin work on the revised services until he receives a fully signed revised proposal and any additional fees.

Minor Change: If Client requests are not Major Changes, Client will be billed on a time and materials basis at Designers hourly rate of $85 per hour. Such charges shall be in addition to all other amount payable under this Agreement, despite any maximum budget, contract price or final price identified. Credence may extend or modify any delivery schedule or deadlines in the Agreement as may be required by such changes.

Acceptance/Rejection: Client will have 14 days to respond in writing accepting or rejecting the new proposal. If Client rejects the proposal, Credence will not be obligated to perform any services beyond those in the original Agreement.

The above terms and conditions set forth the entire understanding between Credence Digital Marketing and the client for building a long term and successful business relationship.