Reviews and comments on social networks and websites help top access the business as well as work as a great marketing tool for the businesses of all sizes. Now-a-days, people highly rely on online reviews before making any purchase decision or any other service related decision.
There are few cases, when the company also receives negative comments. It requires a good and effective strategy to handle such comments and feedback before they can damage your business:
Respond Promptly and Politely:
Promptly responding to negative reviews shows the customer that you care and value their opinion. It may also be the catalyst that results in a person who had a bad experience with your business giving you a second chance.
Take time to collect your thoughts and respond by saying something like, “Thank you for your valuable feedback. I would cherish the opportunity to speak with you about your experience. Please contact me at your earliest convenience.”
Take it Offline:
Any conversation stemming out of negative feedback has the capacity to to spiral out of control, especially if other commenters jump on board. You may want to consider just responding to people privately through email or through a direct message on social media.
Ignore the comments:
Situations can arise when you have top deal with highly aggressive and angry person. The best strategy in a likely situation is to ignore the further comments.
If they do have a complaint that you can address, discuss that specific issue and ignore the rest of the ranting and insults. Keep your responses short and don’t engage beyond providing a solution. That will just pull you away, waste time, and could potentially spiral into a worse issue.
Managing negative feedback is an art and Credence Digital team can help you with the optimized strategies. The company also provides impressive and responsive web designing services